Returns & Refund Policy

At Litmus Organics, customer satisfaction is important to us. If you are not completely satisfied with your order, please review the information below to see whether your purchase qualifies for a return, replacement or refund.

30-Day Money-Back Guarantee

We stand behind the quality of our products. That is why selected Litmus Organics products are covered by our 30-day money-back guarantee.

If you have used the product as directed and have not experienced the desired result, you may contact us within 30 days of receiving your order to request a refund.

To qualify for the guarantee:

• The product must have been purchased directly from the official Litmus Organics website.

• You must contact us within 30 days of the recorded delivery date.

• The product must have been used according to the instructions provided.

• You must provide your full name, order number and reason for requesting a refund.

• We may ask for a photograph of the product and its packaging.

• The guarantee applies to a customer’s first order of an eligible product and is limited to one refund per customer, household or delivery address.

Shipping costs and any customs or import charges are non-refundable, unless required otherwise by law.

Returns

Unopened and unused products may be returned within 30 days of delivery.

To qualify for a return, the product must:

• Be unused, unopened and in its original packaging.

• Be in the same condition in which it was received.

• Include proof of purchase or the original order number.

• Be approved for return by our customer support team before it is sent back.

Please do not return a product without first contacting Litmus Organics. Returns sent without prior approval may not be accepted or processed.

For hygiene and safety reasons, opened or used products cannot normally be returned unless they qualify under our 30-day money-back guarantee or are faulty, damaged or incorrect.

Return shipping costs

Customers are responsible for return shipping costs unless the product arrived damaged, faulty or incorrect.

We recommend using a tracked shipping service and keeping proof of postage. Litmus Organics cannot be held responsible for returned packages that are lost or damaged during transit.

Original delivery costs are non-refundable unless the product was damaged, faulty or incorrectly supplied, or where otherwise required by applicable law.

Damaged, faulty or incorrect products

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or contains the wrong product, contact us as soon as possible after delivery. Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or a video showing the product, packaging and shipping label

Once the issue has been reviewed and approved, we will offer an appropriate solution, such as a free replacement or refund.

Please do not dispose of the product or packaging until our customer support team has completed its review.

Non-returnable items

We cannot accept returns for:

• Products purchased from another retailer or unauthorised seller

• Products returned without prior approval

• Products without proof of purchase

• Products damaged through misuse or improper storage

• Products returned outside the applicable return period

• Gift cards

• Opened products that do not qualify under our money-back guarantee

• Products marked as final sale, unless they are damaged or faulty

This does not affect any rights you may have under applicable consumer law.

Order cancellations

We process orders quickly, so cancellations are not always possible.

If you wish to cancel or change your order, contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

If the order has already been shipped, you may need to wait until it arrives and then follow the return procedure described on this page.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been accepted.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Late or missing refunds

If you have not received your approved refund:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Allow the full processing period to pass.

If you have completed these steps and still have not received your refund, please contact the Litmus Organics customer support team.

Refund abuse

Litmus Organics reserves the right to refuse a refund request where there is evidence of fraud, repeated misuse of the guarantee, false information or abuse of this policy.

Nothing in this policy limits or excludes a customer’s statutory rights.

Contact us

To request a return, replacement or refund, please contact the Litmus Organics customer support team through our Contact Us page.

Include your full name and order number so we can assist you as quickly as possible.