Terms of Service

Overview

This website is operated by Litmus Organics. Throughout the website, the terms “we”, “us” and “our” refer to Litmus Organics.

Litmus Organics provides this website, including all information, products, features, tools and services available through it, subject to your acceptance of these Terms of Service and all other policies published on our website.

By visiting our website, creating an account or purchasing a product from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers and anyone who submits content or information.

Please read these Terms carefully before using our website. If you do not agree to them, you must not access the website or use our services.

Any new products, features or tools added to the website will also be subject to these Terms. We may update these Terms by publishing a revised version on this page. Your continued use of the website after an update means that you accept the revised Terms.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

1. Online store eligibility

By agreeing to these Terms, you confirm that you are legally permitted to make purchases and enter into agreements in your country or region.

If you allow a minor to use this website, you confirm that you are their parent or legal guardian and accept responsibility for their use of the website.

You may not use our website or products for any unlawful or unauthorised purpose. You must not introduce viruses, malicious software or other harmful code.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. General conditions

We reserve the right to refuse or cancel service or an order where we have a legitimate reason to do so, including suspected fraud, payment issues, stock errors, misuse of promotions or violations of these Terms.

Information you submit through the website may be transferred across different networks and adapted to meet technical requirements. Payment information is encrypted during transmission through our payment providers.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website or services without our prior written permission.

3. Website information

We make reasonable efforts to ensure the information on our website is accurate, complete and current. However, information may occasionally contain errors or become outdated.

Content published on the website is provided for general information and should not be treated as the sole basis for making medical, health or purchasing decisions.

We may update or remove website content at any time, but we are not obligated to update every item of information immediately.

4. Products and services

Certain products may only be available through our online store and may be offered in limited quantities.

We make every reasonable effort to display product packaging, colours and images accurately. However, the appearance of colours may vary depending on your screen and device.

Product packaging, labels, ingredients or designs may occasionally change. Always read the information and instructions provided with the product before use.

We may:

• Limit the quantity of products purchased per person, household or order.

• Restrict sales to particular countries or regions.

• Change product descriptions or prices.

• Discontinue products without prior notice.

• Cancel orders where a product is unavailable or incorrectly priced.

All purchases are subject to product availability and acceptance of your order.

5. Health and supplement information

Information provided by Litmus Organics is intended for general educational and informational purposes only. It is not medical advice and should not be used to diagnose, treat, cure or prevent any disease or medical condition.

Results may vary from person to person. We do not guarantee that a product will produce a particular health, wellness or cosmetic result unless expressly stated in our Money-Back Guarantee.

Before using a supplement or personal-care product, you should review its ingredients, warnings and directions.

Consult a qualified healthcare professional before using our products if you:

• Are pregnant or breastfeeding.

• Are taking medication.

• Have an existing medical condition.

• Have known allergies or sensitivities.

• Are under medical supervision.

• Are considering giving a product to a child.

Stop using a product and seek medical advice if you experience an adverse reaction. In a medical emergency, contact the appropriate emergency service immediately.

6. Prices and payments

Product prices may change without prior notice. The price displayed during checkout is the price applicable to your order, except where there is an obvious pricing or technical error.

Any available taxes, delivery charges or discounts will be shown during checkout where applicable.

You agree to provide accurate, complete and current billing and account information. You also agree to keep your contact and payment information up to date.

We may use third-party payment providers to process transactions. Litmus Organics does not directly store complete payment-card information.

7. Orders

Submitting an order does not automatically mean we have accepted it. An order is accepted once it has been confirmed and processed by us.

We reserve the right to reject, limit or cancel an order for legitimate reasons, including:

• Suspected fraudulent or unauthorised activity.

• Incorrect product or pricing information.

• Product unavailability.

• Payment failure.

• Orders placed for unauthorised resale.

• Misuse of discount codes or promotions.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

You are responsible for providing a complete and accurate delivery address. We cannot guarantee that address changes will be possible after an order has been processed.

8. Shipping and delivery

Estimated processing and delivery times are described in our Shipping Policy.

Our estimated delivery time is 6–12 business days after processing. Delivery times are estimates and may be affected by customs, public holidays, carrier delays, weather or other circumstances outside our reasonable control.

Where applicable, international customers are responsible for customs duties, import taxes or similar charges imposed by their country.

Please review our Shipping Policy for complete delivery information.

9. Returns and refunds

Returns, replacements and refunds are governed by our Returns & Refund Policy.

Eligible purchases may also be covered by our 30-Day Money-Back Guarantee. The conditions and exclusions of that guarantee are explained in the relevant policy.

Nothing in these Terms limits any mandatory consumer rights that apply to you.

10. Subscriptions

Some products may be offered as recurring subscriptions.

By purchasing a subscription, you authorise us or our payment provider to charge the selected payment method at the frequency shown during checkout until the subscription is cancelled.

The applicable price, billing frequency and cancellation conditions will be presented before you complete the purchase.

You are responsible for cancelling or changing a subscription before the next renewal date. Once a subscription order has been processed, it may not be possible to cancel that shipment.

Subscriptions can be managed through the Manage Subscription page or by contacting our customer support team.

11. Promotions and discount codes

Discounts and promotions may be subject to separate conditions, including eligibility requirements, minimum order values and expiry dates.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash.

• Only one discount code may be used per order.

• Discounts cannot be applied retroactively.

• Promotions may not be combined.

• We may withdraw or change a promotion where legally permitted.

We may cancel orders involving fraudulent or unauthorised use of a promotion.

12. Optional third-party tools

We may provide access to tools, services or features operated by third parties.

These services may be provided on an “as available” basis and may be subject to the third party’s own terms and privacy policies.

We are not responsible for third-party tools or services to the extent permitted by applicable law. Your use of them is at your own discretion.

13. Third-party links

Our website may contain links to websites or services operated by third parties.

We do not control these websites and are not responsible for their content, security, privacy practices, products or services.

You should review a third party’s terms and policies before making a purchase or providing personal information through its website.

14. Reviews, feedback and submissions

If you submit a review, photograph, comment, suggestion or other content, you confirm that:

• You own the content or have permission to submit it.

• The content is accurate and based on your genuine experience.

• It does not violate another person’s rights.

• It is not unlawful, misleading, abusive or discriminatory.

• It does not contain malicious software or unsolicited advertising.

You grant Litmus Organics a non-exclusive, worldwide and royalty-free licence to use, reproduce, edit, translate and display submitted content for operating and promoting our business, subject to applicable law.

We may moderate or remove content that violates these Terms. We are not obligated to publish every review or submission.

15. Personal information

The collection and processing of personal information through our website are governed by our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that your personal information may be processed as described in those policies.

16. Errors and inaccuracies

Our website may occasionally contain errors relating to product information, prices, promotions, availability, shipping charges or delivery estimates.

We reserve the right to correct errors, update information or cancel an affected order. If an order is cancelled after payment, the applicable amount will be refunded.

17. Prohibited uses

You must not use our website or services:

• For unlawful or fraudulent purposes.

• To violate intellectual-property or privacy rights.

• To submit false or misleading information.

• To harass, threaten, abuse or discriminate against others.

• To distribute viruses, malware or harmful code.

• To collect personal information without permission.

• To send spam or conduct phishing activity.

• To interfere with the website’s operation or security.

• To scrape, copy or commercially exploit website content without permission.

• To circumvent security or access restrictions.

We may suspend or terminate access where these restrictions are violated.

18. Intellectual property

All website content, including the Litmus Organics name, branding, logos, product designs, photographs, graphics, text and layout, belongs to Litmus Organics or its licensors and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial purposes only. No content may be copied, modified, distributed or commercially exploited without prior written permission.

19. Disclaimer of warranties

We aim to provide a reliable and secure website, but we cannot guarantee that the website will always be uninterrupted, error-free or free from harmful components.

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

Any mandatory warranties or consumer protections that cannot legally be excluded remain unaffected.

20. Limitation of liability

To the maximum extent permitted by applicable law, Litmus Organics and its employees, contractors, suppliers and service providers will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

Our total liability relating to an order will not exceed the amount paid for the affected order, except where applicable law requires otherwise.

21. Indemnification

To the extent permitted by law, you agree to compensate Litmus Organics for reasonable losses, claims or expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

22. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

23. Termination

These Terms remain effective while you use our website or services.

We may suspend or terminate access if you materially violate these Terms or misuse our website. Provisions that are intended to continue after termination will remain in effect.

24. Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refund Policy and any other policies published on our website, form the agreement between you and Litmus Organics concerning your use of our online store.

25. Governing law

These Terms are governed by the applicable laws of the country in which Litmus Organics is legally established, without limiting any mandatory consumer protections available to customers in their country of residence.

Any dispute will be handled by a court with lawful jurisdiction, unless the parties agree to another permitted dispute-resolution method.

26. Changes to these Terms

We may update these Terms periodically to reflect changes to our products, services, business practices or legal obligations.

The latest version will always be available on this page. Changes take effect when the revised Terms are published, unless stated otherwise.

27. Contact information

Questions about these Terms of Service can be submitted through the Litmus Organics Contact Us page.

Please include your full name, contact information and any relevant order number so our customer support team can assist you.